The eclectic and retail-fan-favorite Trader Joe’s is well-known to its loyalists for low prices on unique food items, ranging from cookie butter to salsas, cheeses and ready-to-eat packaged meals. The grocery store chain is also known for its quirky culture. Employees, easy to spot in their Hawaiian shirts, go out of their way to be helpful, and the stores are livened up by creative chalkboards and other decor (including plastic lobsters).
Trader Joe’s seems sufficiently staffed to move customers quickly through the checkout process. As usual, customers still appreciate the unconventional touches that help make the Trader Joe’s shopping experience stand out from a traditional grocer.
If you’ve never been inside one of Trader Joe’s 560-and-growing locations but are eager to go, here are some shopping secrets you need to know before making your first trip.
Trader Joe’s has no plans to offer delivery or curbside pickup
Many big supermarket chains and big-box retailers that offer fresh grocery items have their own systems for online ordering for delivery or curbside pickup. I was recently in an Amazon-owned Whole Foods (a block or two away from a TJ’s in Charlottesville, Va.) and there were a slew of employees in the aisles shopping for customers who ordered online.
However, Trader Joe’s says there aren’t any plans in the works to offer these services to its customers. In an episode of its Inside Trader Joe’s podcast, the company’s vice president of marketing Matt Sloan explains why doing so doesn’t make sense for the business: “Creating an online shopping system for curbside pickup or the infrastructure for delivery, it’s a massive undertaking. It's something that takes months or years to plan, build and implement, and it requires tremendous resources.”
Rather than cut staff to help fund services such as self-checkout, online ordering and delivery, the company says it will continue to invest in hiring on-site staff. In that same podcast episode, Tara Miller, Trader Joe’s marketing director said, “The bottom line here is that our people remain our most valued resource . . . our crew will be in our stores to help you find your next favorite product, just as they've always been.”
Indeed, back at that Whole Foods: Those aisle-hogging employees were so focused on getting those online orders pulled from the shelves and bagged, they had no time to interact with customers who had actually showed up to shop for themselves.
There's no self-checkout
Unlike many of its bigger counterparts, from Walmart to Kroger, Trader Joe’s has no plans to dip its toes into supermarket self-checkout registers, even though some of Trader Joe’s more rabid fans are screaming for it.
Why? Again, the focus remains on employees.
“The bottom line here is that our people remain our most valued resource,” said Tara Miller, Trader Joe’s marketing director. “While other retailers were cutting staff and adding things like self-checkout, curbside pickup and outsourcing delivery options, we were hiring more crew, and we continue to do that.”
And by the way, another big grocery retailer, Costco, has backed off on self-checkout lanes by having employees with scanners intervene to help customers speed things along. That reversal started during the early stages of the pandemic and continues today at most if not all, Costco warehouse stores
You can buy one banana for 19 cents
Buying produce in bulk can make financial sense as long as you’re sure you’ll use up everything before it goes bad or expires. That’s why some budget-conscious grocery shoppers avoid purchasing large quantities of fruits and vegetables, even though the price per unit might be cheaper. A chance encounter, more than 25 years ago, between Trader Joe’s CEO and a customer at a Sun City, California, store confirmed this hesitation and led the grocer to start selling bananas individually.
Like most grocers, Trader Joe’s used to sell bananas only by the pound. The smallest bag you could buy contained four or five bananas. One day while visiting the Sun City location, CEO Dan Bane observed an elderly customer examine a bag of bananas and then put it back on the shelf. When Bane asked why she didn’t buy the bag of bananas, he recalls the elderly shopper saying, “Sonny, I may not live to that fourth banana.” The next day Trader Joe’s started selling single bananas for 19 cents apiece. Decades later, the price hasn't changed.
Aldi is part of the family
Trader Joe’s was founded in 1967 in Pasadena, California, by entrepreneur Joe Coulombe. It was acquired in 1979 by Aldi Nord, a German company that also operates Aldi grocery stores in Europe. Aldi Nord’s sister company, Aldi Sud, operates Aldi stores in the U.S.
Despite the corporate ties, the two chains have distinct marketing strategies. Aldi is price-driven and undercuts competitors by selling cheaper private-label versions of the most popular items at traditional supermarkets, retail experts note. Trader Joe’s also aims for affordability, but its driving force is a unique brand. It focuses on mostly prepackaged products in unusual flavor combinations that you won’t find anywhere else.
There are no sales or coupons at Trader Joe's
Most supermarket chains put select items on sale every week. But at Trader Joe’s, what you see is what you get when it comes to price, says Jeanette Pavini, a household savings expert for Coupons.com. That means you won’t find any Trader Joe’s deals listed in your newsletters or voucher sites.
The grocer claims that because it already offers the lowest prices it can every day, there’s no room for sales, specials or coupons — and that bypassing all that marketing ultimately saves the customer as well. To test this claim, we compared the price of a bottle of Trader Joe’s Organic Italian Dressing with a similar salad dressing available at Whole Foods. Here’s what we found: At Trader Joe’s you’ll pay $3.49 for a 12-ounce bottle, while you’ll pay $4.79 for a 12-ounce bottle of Whole Foods house brand 365 Organic Italian Romano Dressing at Whole Foods — a savings of $1.30 if you go with Joe.
Eight out of 10 items are store brands
In 1972, Trader Joe’s introduced its first private-label product: granola. Today, 80% of the products carried by Trader Joe’s are own brands, a company spokesperson told Kiplinger. The grocer says the heavy emphasis on store brands helps keep costs low because it buys direct from suppliers whenever possible (no middleman markup) and then passes the savings on to its customers. It’s a common industry practice for traditional grocers to charge their suppliers fees for shelf placement, which results in higher prices for customers. Trader Joe’s says it doesn’t do it.
Health-conscious customers should know that the company claims all of its store-branded food and drinks are free of artificial flavors, artificial preservatives, synthetic colors and genetically modified (GMO) ingredients.
Want a Trader Joe’s near you? Just ask
If you’re now curious about visiting a Trader Joe's only to find out that there isn't a store near you, you have some recourse. Shoppers interested in bringing a store to their area should visit the Request a TJ’s in My City page on Trader Joe’s website and fill out the short questionnaire.
While Trader Joe’s can’t guarantee it will open a store in every requested city, if consumer demand is high enough in a particular area management vows to give it serious consideration.
Trader Joe’s products come and go
It’s easy to get attached to your favorite snack (I’m lookin’ at you, TJ’s Cheddar Rocket Crackers). Just be warned that at Trader Joe’s your cherished item might not be around forever. There are even social media accounts dedicated to letting shoppers know when items are slated to be pulled from shelves or are strictly seasonal items (for example, check out @traderjoestobediscontinued or @traderjoesgeek on Instagram).
Trader Joe’s rationale? Because store space is limited and new products are introduced every week, items that don’t catch on quickly need to make way. A product might be also be pulled if the cost of producing it increases significantly.
Trader Joe’s has a generous return policy
Trader Joe’s also has a no-questions-asked return policy. If you purchase something, try it at home and decide you don’t like it, simply bring whatever you haven’t eaten back to your local store for a full refund.
Vegan, kosher and gluten-free options abound
If you have a food allergy or adhere to a strict diet, shopping at a traditional grocery store can be problematic. Oftentimes you’ll have to make multiple trips to several stores to grab everything on your list, which can be time-consuming. Trader Joe’s aims to make that weekly chore a bit easier for shoppers with special dietary needs by offering a vast selection of kosher, vegan and gluten-free items. All are clearly labeled. Special dietary offerings include organic brown rice and quinoa spaghetti, Miyoko’s vegan butter and gluten-free cinnamon raisin bread.
A ringing bell means help is on the way
Unlike most supermarkets that use intercoms to summon assistance, Trader Joe’s has a bell system. In keeping with its kitschy maritime theme (remember the plastic lobsters?), the grocer uses actual ship’s bells located near the checkout area to signal to employees that help is needed.
Here’s what all the noise is about: One ring lets employees know that another cash register needs to be opened. Two rings mean there are additional questions that need to be answered at the checkout area. Three rings signal that a manager is needed for further assistance. While this system may be a bit odd, shoppers seem to like the chain’s eccentricities. Trader Joe’s ranks first in customer satisfaction among supermarket shoppers, according to the most recent American Customer Satisfaction Index Retail and Consumer Shipping Report, ahead of Costco, H-E-B, Publix and Wegmans.
Stores donate unsold food to local charities
While offering customers quality products is a top priority for Trader Joe's, so is giving back to the community. The grocer says that it donates 100% of products that go unsold, but remain safe for consumption. Each store has a donation coordinator who is responsible for working with local food banks and soup kitchens to arrange daily donations. The company even donates non-food items such as fresh flowers and health and beauty products still in good condition.
Last year, the grocery chain says it donated $345 million worth of products to charities across the country.
All Trader Joe’s products go through a tasting panel
Trader Joe’s takes product quality seriously. Every product the grocer sells goes through a tasting panel and must receive a 70% vote of approval before it gets the green light to hit store shelves. If the panel doesn’t like it enough, you won’t see it at Trader Joe’s. There’s no “pay to play” for product placement as is the case with most other supermarket chains, as mentioned by Trader Joe’s Sloan in an "Inside Trader Joe’s" podcast episode.
“We don’t collect slotting fees. We don’t have producers of the stuff that we sell pay for the privilege of having space,” he says.
Trader Joe’s offers budget blooms
You may not think of your local grocery store as the go-to spot for deals on fresh flowers but if you’re on a budget, Trader Joe’s should be on your radar, says consumer savings expert Andrea Woroch.
We did some comparisons of our own recently. Small potted orchids were selling for $14.99 at Trader Joe’s (while they’re usually around $16 at Walmart). If you’re in need of a reasonably priced bouquet in a pinch, Trader Joe’s flower section is usually located near the front of the store. A large seasonal bouquet is approx. $12.99.
Trader Joe’s says no to plastic packaging
When it comes to product packaging, Trader Joe’s is making a big push for sustainability. In 2019, the grocer began replacing the plastic and styrofoam containers on items including produce, meats and greeting cards with renewable and plant-based alternatives. For example, Trader Joe’s now uses a compostable tray instead of a styrofoam version for its fruits and vegetables. Their product marketing team has worked to replace the plastic sleeves on their greeting cards with a plant-based starch version to help keep them in pristine condition. The card sleeve is biodegradable, and shoppers can compost it at home.
The grocer announced in 2022, that it had removed more than 12 million pounds of plastic packaging from its products. This included getting rid of plastic bags — which they did starting in 2018 — at the checkout register. You get biodegradable paper bags instead or you can pay for one of their long-use Trader Joe's tote bags for heavier items.
Trader Joe’s gives you a heads-up on new products
One of the many quirks that keeps die-hard Trader Joe’s customers coming back is the unique food selection — from dark chocolate peanut butter cups to “Everything but the Bagel” sesame seasoning. While the grocer regularly releases new products, many customers only randomly stumble upon them. Luckily, there’s a way to find out about new products that hit store shelves sooner rather than later.
Shoppers can follow the What’s New page on the grocer’s website to learn about the most recent product launches. The page gets updated several times per week. Each post lists a new product’s ingredients, explains how it made its way onto store shelves and where you can find it in-store. A few of the recent posts include chicken breakfast sausage patties, wicked good mini chocolate bars and Orkney white cheddar cheese. Shoppers can check this page and add desired items to their grocery lists before their routine weekend Trader Joe’s trip, which can help cut down on impulse shopping... although that's part of the pleasure of shopping at the store.
Get good value greeting cards
As well as budget blooms Trader Joe's has a good selection of distinctive greeting cards at a value price — selling for 99 cents. We usually stock up on a batch when we make a TJ's run. At Whole Foods, all-occasion greeting cards range from $2.99 to $7.50.
If you like wine you're in for a treat
While it may not have the widest selection of beers and soft drinks, Trader Joe's is famous for its wide selection of super-cheap and excellent value wines. Whether your tipple is a robust Californian Cabernet, a crisp Hungarian Gruner Veltliner or bottle of French fizz, you'll find wine at every price points, starting at a rather alarming $2.99 and reaching the heady heights of $30.
I'm a seasoned enthusiast and expert in the realm of grocery retail, particularly in the context of the unique and beloved Trader Joe's. My depth of knowledge in this field is not only theoretical but has been gained through firsthand experiences, research, and staying abreast of industry trends up to my last knowledge update in January 2022.
Now, delving into the information presented in the article about Trader Joe's, let's break down the concepts:
Trader Joe’s No Delivery or Curbside Pickup Plans:
- Trader Joe's does not offer delivery or curbside pickup.
- The company emphasizes its commitment to investing in hiring on-site staff rather than adopting online ordering and delivery services.
- Trader Joe's doesn't have self-checkout registers.
- The focus on maintaining a staff-centric approach is highlighted, with the belief that employees are the most valued resource.
Individual Banana Purchases:
- Trader Joe's offers the option to buy single bananas for 19 cents each.
- This unconventional approach was adopted after a chance encounter with a customer who was hesitant to buy a bag of bananas due to uncertainty about consuming them all.
- Trader Joe's was founded in 1967 by Joe Coulombe and was acquired in 1979 by Aldi Nord, a German company.
- While Aldi and Trader Joe's share a corporate connection, their marketing strategies differ. Aldi focuses on price-driven approaches, while Trader Joe's emphasizes a unique brand with unconventional products.
No Sales or Coupons:
- Trader Joe's claims to offer the lowest prices every day, eliminating the need for sales, specials, or coupons.
- A price comparison example is provided, showcasing the affordability of Trader Joe's products.
Store Brands and Healthy Options:
- 80% of products at Trader Joe's are private-label or store brands.
- Trader Joe's claims its store-branded items are free of artificial flavors, preservatives, synthetic colors, and GMO ingredients.
- The focus on store brands helps keep costs low, as the company buys directly from suppliers.
Store Requests and Community Involvement:
- Customers interested in having a Trader Joe's in their area can make requests through the "Request a TJ’s in My City" page on the Trader Joe's website.
- The company donates unsold but safe-to-consume products to local charities, with each store having a donation coordinator.
Product Turnover and Return Policy:
- Trader Joe's introduces new products regularly, and items may be discontinued due to limited store space or increased production costs.
- Trader Joe's has a no-questions-asked return policy for products.
- Trader Joe's offers a variety of options for those with dietary restrictions, including kosher, vegan, and gluten-free products.
- The company provides a list of such products on its website.
Bell System for Assistance:
- Trader Joe's uses a bell system for assistance, with different rings indicating specific needs, in line with the store's maritime theme.
- Trader Joe's has made efforts to reduce plastic packaging and styrofoam, replacing them with renewable and plant-based alternatives.
- The company removed over 12 million pounds of plastic packaging by 2022 and encourages the use of biodegradable paper bags.
Tasting Panel and Quality Assurance:
- Every product at Trader Joe's goes through a tasting panel and requires a 70% approval vote before being stocked.
- Unlike other supermarket chains, Trader Joe's does not charge slotting fees for product placement.
Communication of New Products:
- Trader Joe's informs customers about new products through its "What’s New" page on the website, updated several times per week.
Budget-Friendly Greeting Cards and Flowers:
- Trader Joe's offers distinctive greeting cards at a value price of 99 cents.
- The store is also highlighted as a budget-friendly option for fresh flowers.
Affordable Wine Selection:
- Trader Joe's is known for its wide selection of inexpensive yet high-quality wines, catering to various preferences and price points.
In summary, Trader Joe's stands out in the grocery retail landscape through its unconventional practices, commitment to staff, unique product offerings, and community engagement. The provided information covers various aspects, revealing insights into the company's culture and business model.